Quality of Service Disruption Resolved
Incident Report for Maropost Marketing Cloud
On Saturday, May 7 2002 at 4:39AM Eastern time zone, our internal monitoring systems alerted us that the "Cloud1" cluster for the Marketing Cloud platform was inaccessible. Only clients whose accounts are hosted on the Cloud1 cluster were affected. Clients whose accounts are hosted on the App, Cloud, CA1, and EU1 clusters were unaffected.

Impacted components of the platform included:
-- The API server was inaccessible
-- The application UI was unavailable
-- No scheduled campaigns were sent

By 5:00AM Eastern time zone, the SaaS Technologies and Operations team confirmed that service on the Cloud1 cluster was fully restored. All scheduled processes including Journey campaigns, Data Journey jobs, segment counts, and scheduled campaigns where fully processed within 60 minutes of service restoration.

Our initial analysis indicates that the service disruption initiated with our cloud services hosting partner. We are following up with their technical team for a full report.

If you have any questions, please feel free to reach out to Maropost Support at support@maropost.com
Posted May 07, 2022 - 04:30 EDT