Scheduled Maintenance - Maropost Identity: Account Security Update

Incident Report for Maropost Marketing Cloud

Resolved

Scheduled Maintenance

We will be completing an account security update for Maropost Identity tonight 5/10/2026.

Following this update, all Maropost Identity users will be required to complete an account security reset the next time they log in.

Users will be prompted to:
- Set a new password using Forgot Password
- Save a new set of recovery codes
- Configure their authenticator app
- Complete Multi-Factor Authentication (MFA) setup

Existing recovery codes and authenticator configurations will be reset as part of this process.

MFA will be required for all Maropost Identity users going forward, including users who have not previously configured an authenticator.

No action is required before the update. Users should follow the instructions presented when they next access Maropost Identity.

For more information about the password reset, recovery codes and MFA setup, please refer to our guide:

https://galaxy.maropost.com/kb/articles/2475-maropost-identity-password-reset-what-you-need-to-do

If you experience any difficulty completing the reset, please contact Maropost Support.

Posted Oct 04, 2026 - 21:58 EDT

This incident affected: Cloud Cluster (Application), App Cluster (Application), Cloud1 Cluster (Application), CA1 Cluster (Application), and EU1 Cluster (Application).